Seating is availability indoors and outdoors on the front and back decks, as well as in the garden area where children have access to the fun-filled ‘Kiddies Outdoor Play Area’

Tel:   0108221870
Email:   [email protected]
Address:   Thaba Eco Hotel

Terms & Conditions

Kraal Restaurant is a business in the hospitality industry that markets and supplies accommodation, function and event facilities, food and beverage services.

Please note

Your booking will be confirmed within 24 hours after receipt of this enquiry.
Submitting the form is not a guarantee or confirmation of your booking.
First come first served basis. 100% of food bill payable to secure your reservation.

Delivery policy

Subject to availability and receipt of payment, requests will be processed instantly and delivery confirmed way of accommodation voucher and reservation number to the registered email address.

Return and Refunds policy

The provision of services via accommodation by Kraal Restaurant is subject to availability at the time of processing a reservation. In cases of unavailability, Kraal Restauranwill not be able to confirm the reservation.  Cancellations, amendments and no shows will attract a full cancellation fee to value of the booking without any form of refund.

Customer privacy policy

Kraal Restauran shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, “personal information” shall be denied as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from:

http://www.polity.org.za/attachment.php?aa_id=3569

Payment options accepted

Payment may be made via Visa or MasterCard credit cards prior to confirmation of the booking via the Kraal Restaurant website on www.kraaltrestaurant.co.za

Credit card acquiring and security

Credit card transactions will be acquired for Thaba Eco Hotel via PayGate (Pty) Ltd who is the approved payment gateway for Standard Bank of South Africa. PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no credit card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy.

Customer details separate from card details

Customer details will be stored by Kraal Restaurant separately from card details, which are entered by the client on PayGate’s secure site.

For more detail on PayGate refer to www.paygate.co.za

Merchant Outlet country and transaction currency

The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction Currency is South African Rand (ZAR).

Responsibility

Kraal Restaurant takes responsibility for all aspects relating to the transaction including sale of accommodation services sold on this website, customer service and support, dispute resolution and delivery of services.

Country of domicile

This website is governed by the laws of South Africa and Kraal Restaurant chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature.

Variation

Kraal Restaurant may, in its sole discretion, change this agreement or any part thereof at any time without notice.

Company information

This website is run by WCIC based in South Africa trading as Kraal Restaurant and with registration number 2002/070292/23 and R Louw, L Nolan, M Botes (Director’s)

Thaba Eco Hotel / Kraal Restaurant contact details

Support: [email protected]